Managed IT services are information technology tasks that are outsourced to a third-party vendor. Common managed IT services include:
- Managing a client’s digital help desk
- Monitoring the health and security of client networks
- Overseeing software installations and updates
Small- to medium-sized businesses (SMBs) can leverage these services on a subscription basis to elevate their companies to the same level as the industry giants in their field at a fraction of the cost.
With the help of third-party IT service management, businesses can keep their critical networks, endpoints, and data operating smoothly and securely, without the high upfront costs, infrastructure, or talent required to handle these systems in-house.
The managed IT services model
MSP’s support a company’s technology needs through ongoing IT support that may include setup, installation, configuration, and monitoring of a company’s networks and endpoints. Unlike the reactive IT services of the past, modern MSPs will proactively assess a client’s IT infrastructure for potential threats and opportunities for improvement. They will then provide a plan of action, which may include a combination of software solutions and services, to improve their digital architecture and security posture.
MSPs typically offer services at a flat, recurring rate in tiered levels. As service levels increase, clients receive greater automation and management per their specified SLA. Customers, or end users, can commit to the level of service that meets their business needs, but always have the opportunity to shift their service packages as business needs or demands change.
IT managed services enable partners to run their businesses more smoothly and efficiently than otherwise possible. Additionally, they offer software-as-a-service (SaaS)-based solutions at a price that in-house options can’t beat.
MSPs vs. internal IT staff
Contrary to popular thought, managed IT services do not necessarily make internal IT professionals obsolete. For the end user, an IT professional can act as an endpoint liaison who manages the relationship, delivers feedback, and analyzes the reports the MSP provides. In the context of outsourced the MSP works as an extension of the main team, helping to address issues and accelerate service delivery without the end user even knowing.
Because the MSP completes most of the routine work, the internal IT professional can tackle more extensive, complex projects they would otherwise not have the time or capacity to handle. Freeing up these workforce resources makes MSPs a valuable resource to businesses of any size and during any stage of growth. Co-managed services also add another dimension to this, with the teams being able to work together to resolve issues in many cases.